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PRICING

Pay only for talk time

No per-seat fees. No setup charges. Just simple per-minute pricing on our enterprise voice AI platform.

Build
$0.12/min
+ $299/mo platform fee
  • Up to 5 active agents
  • Visual pathway builder
  • Call analytics dashboard
  • Email support
  • Standard voice models
Start Building
Most Popular
Scale
$0.11/min
+ $499/mo platform fee
  • Unlimited active agents
  • Everything in Build
  • Custom voice cloning
  • Priority Slack support
  • Advanced analytics & export
  • Webhook integrations
Start Scaling
Enterprise
Custom
Tailored to your needs
  • Everything in Scale
  • Volume discounts
  • Self-hosted deployment
  • Dedicated account manager
  • SLA guarantee (99.99%)
  • SOC2 & HIPAA compliance
  • Custom AI model training
Contact Sales
Compare

Feature comparison

FeatureBuildScaleEnterprise
Active agentsUp to 5UnlimitedUnlimited
Per-minute rate$0.12/min$0.11/minVolume pricing
Visual pathway builderYesYesYes
API accessYesYesYes
Custom voice cloningNoYesYes
Advanced analyticsNoYesYes
Webhook integrationsNoYesYes
Self-hosted deploymentNoNoYes
SOC2 / HIPAANoNoYes
SLA (99.99%)NoNoYes
Dedicated supportNoSlack priorityDedicated AM
AI Agent Builder

Meet Norm

Describe your ideal voice agent in plain English. Norm builds the complete pathway — intents, API calls, decision trees, and fallback logic — in seconds. No coding required.

Try Norm Now
Example prompt:
"Build an outbound appointment reminder agent that calls patients 48 hours before their scheduled visit. If they need to reschedule, check available slots in our calendar API and book the new appointment. If no response after 2 attempts, send an SMS backup notification. The agent should sound professional and empathetic, and confirm the patient identity using date of birth before sharing any health information."

Need a custom plan?

Talk to our solutions team about high-volume pricing, dedicated infrastructure, or custom requirements.

Book a Demo
FAQ

Frequently asked questions

Billable minutes are calculated from the moment the AI agent answers the call until the call ends. This includes active conversation time and any hold music or transfer time. Setup, testing, and paused calls are not billed. You can see real-time usage breakdowns in your dashboard.
Yes! Every plan comes with a generous free tier so you can test and build without commitment. New accounts receive 100 free minutes to get started. Building agents, testing workflows, and exploring the platform are always free — you only pay when your agents start taking real calls.
Absolutely not. Your bill consists of the monthly platform fee plus your per-minute talk time costs. There are no charges for setup, API calls, agent deployments, or storage of call recordings. Phone numbers for US/Canada are included; international numbers are available at cost.
Yes, you can upgrade or downgrade your plan at any time. Upgrades take effect immediately with prorated billing. Downgrades apply at the start of your next billing cycle. All your agents, pathways, and data are preserved regardless of plan changes.
Enterprise pricing is customized based on your expected call volume, feature requirements, and deployment model (cloud vs. self-hosted). Most enterprise customers see 20-40% lower per-minute costs compared to Scale plans due to volume discounts. Contact our sales team for a tailored quote.